Payments and refunds

A payment has three stages: started with the provider, confirmed by the provider, and matched to your tickets.

Your entry is valid only when the payment is confirmed and the tickets are allocated. A page you return to after paying is not confirmation. Your account is.

While a payment is being checked, do not start another payment for the same order. Check the order in your account first.

We say that no charge occurred only when the provider's record confirms it.

Your account shows the state of the order and any refund.

Refund approval and the submission to the provider are separate, recorded steps. Your account shows each stage.

Refund timing depends on the payment provider.

Each confirmed order has a receipt in your account. It shows the promoter, the amount paid, the ticket references, the draw and the rules version that applies.