Complaints
How to make a complaint, what to include, and what happens next.
Draft for review. Version 1. Not yet approved.
How to complain
Use the Contact page and choose Complaint as the reason.
Include your order or ticket reference where you have one. Do not include card details or identity documents.
What happens next
Each complaint has a named owner and a record. We tell you the outcome and the reasons.
Complaints about a payment or a prize
A complaint about a payment or a prize is recorded against that payment or prize, and its outcome is shown in your account.